Shipping & Returns

Shipping Policy

All orders placed with Kai Tung Limited are processed within one business day. Standard shipping within the domestic territory requires three to five business days for delivery. Express shipping options are available at checkout. Shipping costs are calculated based on the total weight of the order and the destination address. A tracking number is sent to the customer’s email address once the order has been dispatched.

Kai Tung Limited does not ship to P.O. boxes. International shipping is offered to select countries. Customs duties, taxes, or brokerage fees imposed by the destination country are the sole responsibility of the customer. Delivery times for international orders range from seven to fourteen business days depending on the destination.

If an order is lost or damaged during transit, the customer must contact j556OaXH31UQTvb9 within seven days of the expected delivery date. Kai Tung Limited will initiate a claim with the carrier and provide a replacement or full refund after the claim is resolved.

Returns Policy

Kai Tung Limited offers a 14‑day return policy for all unworn, unwashed, and undamaged casual apparel items. The 14‑day period begins on the date the customer receives the product. Return requests submitted after the 14‑day window will not be accepted.

Conditions for Return

The product must be in original condition with all tags attached. Footwear and accessories must be returned in their original boxes. Any item showing signs of use, alteration, or damage caused by the customer is not eligible for a refund. Final sale items marked as “non‑returnable” on the product page cannot be returned.

Return Process

To return a product, the customer must follow these steps:

  1. Send a return request to j556OaXH31UQTvb9 within 14 days of receiving the order. The request must include the order number, the product name, and the reason for return.

  2. Kai Tung Limited will reply within two business days with a return authorization number. No return will be accepted without this number.

  3. Pack the product securely in the original packaging or a suitable carton. Write the return authorization number clearly on the outside of the package.

  4. Ship the package to the following address:

    Recipient: Kai Tung Limited
    Phone: +852 5422 2294
    Address: Room 301, 3/F, Tak Tin Shopping Centre, 223 Pik Wan Road, Lam Tin

  5. The customer must pay all return shipping costs. Kai Tung Limited does not provide prepaid return labels. The customer is responsible for choosing a shipping carrier with tracking capability. Kai Tung Limited is not liable for returns lost in transit.

  6. After the returned package arrives at Room 301, 3/F, Tak Tin Shopping Centre, 223 Pik Wan Road, Lam Tin, Kai Tung Limited inspects the product within three business days. If the product meets the return conditions, the refund process begins.

Refund Timeline

The refund amount equals the purchase price of the returned product. Original shipping charges are not refundable. The refund is issued to the original payment method.

Standard refund – The refund appears on the customer’s bank statement or credit card account within fourteen business days after Kai Tung Limited approves the return. Some financial institutions may take additional days to post the transaction.

PayPal refund – For refunds processed via PayPal, the funds are returned to the customer’s PayPal balance within fourteen business days after return approval. However, certain jurisdictions have local laws that mandate a refund period of thirty days for PayPal transactions. In such regions, Kai Tung Limited complies with the thirty‑day requirement. The customer’s shipping address determines which legal standard applies.

Non‑Refundable Situations

No refund is issued under the following circumstances:

  • The return request is submitted after 14 days from delivery.

  • The product shows wear, stains, odors, or damage.

  • Tags are removed or the original packaging is missing.

  • The product is a final sale item.

  • The return is shipped without a return authorization number.

Exchange Policy

Kai Tung Limited does not offer direct exchanges. To obtain a different size or color, the customer must return the original item following the return process and place a new order on wa80.watchhousesale.com.

Contact for Returns

For any return‑related inquiry, the customer must write to j556OaXH31UQTvb9 and include the order number. Kai Tung Limited responds to all return emails within one business day. Phone support for returns is available at +852 5422 2294 during business hours listed on wa80.watchhousesale.com.

This Shipping & Returns document applies to all purchases made through wa80.watchhousesale.com. Kai Tung Limited reserves the right to update this policy. The version published on wa80.watchhousesale.com on the date of purchase governs the transaction.